Shipping policy

Shipping Coverage

Sellife ships eligible products to valid addresses within the contiguous United States, also known as the lower 48 states.

We currently do not ship to Alaska, Hawaii, Puerto Rico, United States territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations.

Shipping Cost

Sellife provides free standard shipping on orders delivered within the contiguous United States. No minimum purchase amount is required.

If an address cannot be served under the advertised shipping terms, we may contact the customer for clarification or cancel the order and issue a full refund.

Processing and Delivery Times

Orders are generally processed within 1–3 business days.

The daily order cutoff time is 12:00 PM Eastern Time, Monday through Friday. Orders placed after the cutoff begin processing on the next business day.

Standard transit generally takes 4–9 business days after processing. The estimated total delivery time is therefore 5–12 business days from the first eligible processing day.

Business days are Monday through Friday, excluding United States federal holidays. Delivery dates are estimates and may be affected by weather, carrier delays, seasonal demand, remote delivery areas, or freight scheduling.

Tracking and Multiple Packages

Tracking information is emailed when it becomes available. Tracking activity may take additional time to appear after a shipping label is created.

Orders containing multiple products may arrive in separate packages and may have more than one tracking number.

Fulfillment Locations

Products may ship from Sellife’s suppliers, distributors, manufacturers, or fulfillment partners within the United States.

Our Lansing business address is not necessarily the location from which an order ships.

Large and Freight-Delivered Products

Greenhouses, garden sheds, hydroponic systems, and other large products may be delivered by freight carrier.

Freight delivery may be curbside and may require an appointment, a valid telephone number, and an adult recipient.

Unless stated otherwise on the product page, freight delivery does not include assembly, installation, movement into a home or backyard, packaging removal, or disposal of an old product.

Customers are responsible for ensuring that the delivery location is accessible and suitable for the product’s dimensions and weight.

Address Accuracy

Customers must provide a complete and accurate shipping address, telephone number, and contact information.

Contact us immediately when an address correction is required. Address changes cannot be guaranteed after processing begins.

Delivery Inspection

Inspect all packages promptly after delivery.

For freight deliveries, inspect the shipment before signing and note visible damage on the carrier’s delivery receipt.

Damaged, incomplete, or incorrect shipments must be reported within 48 hours of delivery by emailing contact@sellife.com.

Keep the product, original packaging, shipping labels, pallet, manuals, hardware, and damaged components until the review is completed.

Delayed or Lost Packages

Contact us when tracking shows no movement for an extended period, shows delivery but the package cannot be located, or displays another delivery problem.

Sellife may contact the carrier and begin an investigation. A replacement or refund may be delayed until the carrier completes its review.

Order Changes and Cancellations

Changes and cancellations are only possible before an order enters processing, is submitted to a fulfillment partner, or ships.

Orders that have already shipped cannot be cancelled and must follow our Return & Refund Policy.

Contact

Sellife Customer Support
Email: contact@sellife.com
Phone: +1 (517) 261-4253
Business address: 405 W Greenlawn Ave, Lansing, MI 48910, United States