Shipping Policy

This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

1. Shipping Coverage

We currently ship within the United States (Lower 48 States only).

  • We do not ship to:
  • Alaska or Hawaii
  • U.S. Territories
  • P.O. Boxes
  • APO/FPO military addresses
  • Diplomatic addresses

If you are unsure whether we ship to your location, please contact us before placing an order.

2. Shipping Costs

Free Shipping on all orders within the United States.

No hidden fees.

All applicable charges are displayed at checkout.

3. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).
  • Orders placed after 5:00 PM Central Standard Time (CST) will be processed the next business day.
  • Orders placed on weekends or public holidays will be processed on the following business day.

You will receive an email confirmation once your order has been processed and shipped.

4. Estimated Delivery Time

  • Transit Time: 5–7 business days
  • Total Estimated Delivery Time: 6–9 business days (including processing)

Delivery times are estimates and may vary due to:

  • Carrier delays
  • Weather conditions
  • High seasonal demand
  • Other unforeseen circumstances

We are not responsible for delays caused by third-party carriers.

5. Shipping Carriers

We use reputable carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL

Other carriers may be used.

6. Tracking Information

Once your order ships, you will receive:

  • Carrier name
  • Tracking number
  • Tracking link

If you do not receive tracking details within 3 business days, please contact us.

7. Lost, Missing, or Damaged Packages

Damaged Items

If your order arrives damaged:

  • Contact us within 14 days of delivery
  • Provide clear photos of the item and packaging
  • We will review and provide a replacement or refund if approved

Missing Items

If an item is missing:

  • Contact us within 7 days of delivery
  • Include your order number and details
  • Claims are reviewed within 3 business days

Lost Packages

If tracking indicates delivered but you did not receive your package:

  • Please check with neighbors or your local carrier
  • Contact us within 7 days for assistance

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delivered to an incorrect address provided at checkout.

If you notice an address error, contact us immediately before shipment.

9. Peak Season Notice

During peak seasons (e.g., holidays), shipping times may be extended. Updates will be provided on our website if significant delays occur.

Contact Information

Business Address: 405 W Greenlawn Ave, Lansing, MI 48910

Email: contact@sellife.com
Phone: +1 (517) 261-4253

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)