Last updated: September 18, 2026
This policy explains Sellife's shipping coverage, delivery estimates, tracking and delivery support. The destinations and delivery methods displayed at checkout control for a specific order.
United States Shipping
Eligible products ship to valid addresses within the 48 contiguous United States. Standard service does not currently cover Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or P.O. boxes unless checkout displays an available method.
Sellife provides free standard shipping on eligible contiguous-U.S. orders unless the product page or checkout states otherwise. Orders are generally processed within 1–3 business days, and standard transit normally takes approximately 4–9 business days.
European Union Shipping Framework
This section provides a general framework for European Union consumer orders where applicable. It does not mean that Sellife delivers to every EU member state. A destination is available only when an eligible delivery method is displayed at checkout.
Current Initial EU Destination: France Only
Sellife currently limits its initial EU delivery configuration to selected eligible products and addresses in metropolitan France. Eligible France orders are offered free standard shipping, with a planned total delivery estimate of 4–9 business days after order confirmation, unless a different estimate is shown on the product page or at checkout.
Other EU member states are not currently served. They will not be available unless Sellife separately configures the destination and checkout displays an eligible delivery method. The general EU consumer-rights information in Sellife's policies does not by itself create shipping availability for every EU country.
Sellife may restrict a product or destination while return routes and direct return costs, VAT and import treatment, payment configuration or product compliance information are being verified. Corsica, overseas departments and territories, islands, remote areas and locations requiring special freight service may be excluded or may require different terms. Any available method, delivery estimate and charge will be shown before purchase.
Taxes, VAT, Duties and Import Charges
Destination-specific VAT, duties and import-charge treatment are presented through the applicable product offer or checkout as required. Sellife will not intentionally request an undisclosed mandatory delivery charge after checkout.
Large or Freight-Delivered Products
Greenhouses and other large products may arrive in multiple cartons or by freight service. Delivery may be curbside and may require an appointment, a valid telephone number and an adult recipient. Unless expressly stated, delivery does not include assembly, installation, movement into a home or garden, packaging removal or disposal of an old product.
Customers must ensure that the delivery location is accessible and suitable for the product's dimensions and weight. An oversized product will not be intentionally offered to an EU destination until the required direct return-cost information or a reasonable estimate is available.
Tracking and Delivery
Tracking information is normally provided when available. Multiple cartons may arrive separately. Delivery dates are estimates and can be affected by carriers, weather, seasonal demand, remote locations, freight scheduling or customs procedures.
Address Accuracy and Inspection
Customers must provide a complete and accurate delivery address and contact information. Contact us promptly if a correction is needed; changes cannot be guaranteed after processing begins.
Inspect cartons promptly and retain packaging until the order is confirmed complete and undamaged. Report visible damage, missing parts or an incorrect shipment as soon as possible, preferably within 48 hours. This request helps us handle carrier claims and does not limit mandatory consumer rights.
Contact
Email: contact@sellife.com
Phone: +1 (517) 261-4253
Business hours: Monday–Friday, 9:00 AM–5:00 PM ET