Sellife wants customers to know what to expect before placing an order. This policy explains our shipping coverage, processing times, estimated delivery times, tracking, and delivery-related support.
Shipping Coverage
Sellife currently ships eligible orders within the 48 contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico or other U.S. territories
- APO, FPO, or DPO addresses
- P.O. boxes
- International destinations
Free Standard Shipping
Sellife provides free standard shipping on eligible orders delivered within the contiguous United States.
No minimum purchase amount is required for standard free shipping.
Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.
Order Cutoff
Our standard order cutoff time is 12:00 PM Central Time (CT). Orders placed after the cutoff may begin processing on the next business day.
Estimated Transit Time
After processing, standard transit normally takes approximately 4–9 business days.
The normal total estimated delivery period is therefore 5–12 business days.
Delivery estimates are provided in good faith and are not guaranteed delivery dates. Carrier delays, holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.
Large or Multi-Package Orders
Some products, including selected greenhouses, storage structures, and other larger items, may be shipped in multiple cartons.
Packages belonging to the same order may occasionally arrive separately. Please review all available tracking information before reporting a missing package or component.
Tracking
When tracking information becomes available, it will normally be sent to the email address provided during checkout.
Tracking may require some time to update after a shipping label is created.
Shipping Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you notice an address error after placing an order, contact contact@sellife.com as quickly as possible.
We cannot guarantee an address change after an order has entered processing or shipment.
Receiving Your Order
We recommend inspecting delivered cartons as soon as reasonably possible and retaining packaging until you confirm that your order is complete and undamaged.
Damaged, Defective, or Incorrect Deliveries
If an order arrives damaged, defective, incorrect, or missing an essential component, contact us with your order number and supporting photos or video where applicable.
Approved product issues are handled according to our Return & Refund Policy.
Missing Packages
If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, building reception where applicable, and carrier delivery information.
If you still cannot locate the package, contact us so we can review the available shipment information.
Order Changes and Cancellations
Contact us as soon as possible if you need to request an order change or cancellation.
We will attempt to assist before shipment, but changes cannot be guaranteed after processing begins. Once an order has shipped, an eligible return may be handled under our Return & Refund Policy.
Contact Us
Email: contact@sellife.com
Phone: +1 (517) 261-4253
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
For common shipping and order questions, visit our FAQ.