Return & Refund Policy

We want customers to understand our return terms before making a purchase. This policy explains return eligibility, return shipping responsibilities, restocking fees, product issues, and refund processing.

30-Day Return Window

Eligible products may be returned within 30 days from confirmed delivery.

To request a return, contact Sellife before the 30-day return period expires.

Return Eligibility

For a standard customer-requested return, the product must generally be:

  • Unused
  • Unassembled
  • Uninstalled
  • Complete with all included parts and accessories
  • In resalable condition
  • Returned in its original packaging

We recommend inspecting the product and confirming dimensions and components before beginning assembly.

Customer-Requested Returns

Customer-requested returns may include change of mind, ordering the wrong product or size, or no longer needing the item.

For approved customer-requested returns:

  • The customer is responsible for return shipping costs.
  • A 20% restocking fee applies to the product price.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incorrect, or missing an essential component, contact us before returning it.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or video where applicable
  • Photos of the packaging when shipping damage is involved

For approved claims caused by shipping damage, a product defect, an incorrect item, missing essential components, or a Sellife error:

  • The standard 20% restocking fee does not apply.
  • Sellife will cover reasonable approved return shipping costs when a return is required.

Missing Parts

Some products are shipped with multiple components or in multiple cartons. Before reporting a missing component, please check all packages associated with the shipment.

If an essential component is still missing, contact us with your order number and details about the missing part.

Assembled or Installed Products

For customer-requested returns, products that have already been assembled, installed, modified, used, or damaged during assembly generally do not meet our standard return-condition requirements.

This does not affect an eligible claim relating to a product that arrived damaged, defective, incorrect, or incomplete.

Starting a Return

Before sending merchandise back, contact contact@sellife.com.

Our team will review your request and provide return instructions when the return is approved.

Do not send merchandise to our business address unless Sellife has specifically provided that address as part of your approved return instructions.

Return Packaging

Products must be securely packaged to prevent damage during return transportation. Customers should retain original cartons, protective materials, manuals, accessories, and hardware until they have inspected the product.

Refund Processing

After the returned product has been received, inspected, and approved, the refund will be issued to the original payment method within 10 calendar days.

Your financial institution may require additional time to display the refund after it has been issued.

Refund Amount

For a standard customer-requested return, applicable customer-paid return shipping and the 20% restocking fee are the customer's responsibility.

For approved product defects, damage, incorrect products, missing essential parts, or Sellife errors, the standard restocking fee does not apply.

Exchanges

Sellife does not offer standard direct exchanges.

If you need a different product, model, color, or size, you may return an eligible item under this policy and place a new order separately.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to assist before the order ships.

Once the order has shipped, the applicable return procedure may apply.

Shipping Information

For processing times, delivery estimates, tracking, and shipping coverage, please review our Shipping & Delivery Policy.

How to Contact Us

Email: contact@sellife.com
Phone: +1 (517) 261-4253

For payment and refund-method information, please also review our Payment Policy.