Last updated: September 5, 2026
Product Support
Sellife provides reasonable assistance with product questions, missing components, delivery damage and warranty requests. Contact contact@sellife.com and include your order number, a description of the issue and photographs or video when relevant.
Manufacturer Warranties
Some products may include a manufacturer warranty. Warranty duration and coverage vary by product and will be stated on the product page, product documentation or manufacturer materials when available. Sellife does not extend a manufacturer warranty unless an additional Sellife warranty is expressly stated in writing.
Statutory Consumer Guarantees
Manufacturer warranties and voluntary Sellife support are in addition to any mandatory statutory rights. Where EU consumer law applies, consumers retain the statutory legal guarantee for goods that are faulty or do not conform to the contract. The minimum legal-guarantee period is generally two years from delivery under EU rules, subject to applicable national law.
Warranty Exclusions
To the extent permitted by law and unless a warranty states otherwise, voluntary or manufacturer warranty coverage may exclude damage caused by normal wear and tear, incorrect assembly or installation, misuse, neglect, poor maintenance, unauthorized modification, failure to follow instructions, inadequate anchoring, unsafe placement, or external events not covered by the warranty.
These exclusions do not reduce rights or remedies that cannot legally be excluded, including rights relating to a defect or lack of conformity that existed under applicable consumer law.
Available Resolutions
Depending on the product, issue, warranty terms and applicable law, an available resolution may include troubleshooting, replacement parts, repair, replacement, price reduction, return or refund. Mandatory consumer-law remedies remain controlling where they apply.
Delivery Damage
Please report visible delivery damage as soon as possible, preferably within 48 hours, to help preserve evidence and support a carrier claim. This request does not limit statutory rights or remedies.
Contact
Email: contact@sellife.com
Phone: +1 (517) 261-4253