Last updated: July 23, 2026
Product Warranty Coverage
Some Sellife products include a warranty provided by the product manufacturer. Warranty duration, covered components, exclusions, and available remedies vary by product.
A warranty applies only when it is expressly stated on the product page, in the product documentation, or in written information provided by Sellife or the manufacturer.
Reporting a Product Issue
Contact Sellife at contact@sellife.com when a product appears damaged, defective, incomplete, or incorrect.
Please include:
- Your order number
- The product name
- A detailed description of the issue
- Clear photographs or video when requested
- Photographs of packaging and shipping labels when relevant
- The affected part number when available
Available Remedies
Depending on the verified issue, available support may include:
- Assembly or troubleshooting assistance
- Replacement hardware or components
- Replacement of a defective part
- A replacement product
- A partial refund
- A full refund
The appropriate remedy depends on the product, manufacturer terms, availability, extent of the issue, and applicable law.
Warranty Exclusions
Unless the manufacturer’s written warranty states otherwise, coverage generally excludes:
- Normal wear and tear
- Cosmetic damage that does not affect function
- Improper assembly or installation
- Failure to anchor or secure a product correctly
- Misuse, neglect, abuse, or accidental damage
- Unauthorized repairs or modifications
- Use outside stated weight, weather, or operating limits
- Damage from severe weather or environmental conditions
- Damage caused by unsuitable foundations or installation surfaces
- Commercial use when the product is intended for residential use
Assembly and Maintenance
Customers are responsible for following the manufacturer’s assembly, installation, anchoring, use, and maintenance instructions.
Inspect outdoor structures regularly and take reasonable precautions before severe weather conditions.
Relationship to the Return Policy
Warranty support is separate from a standard customer-related return.
The 20% restocking fee does not apply to a verified defect, shipping damage, incorrect product, missing essential parts, or Sellife error.
Contact
Sellife Customer Support
Email: contact@sellife.com
Phone: +1 (517) 261-4253
Business address: 405 W Greenlawn Ave, Lansing, MI 48910, United States