Refund policy

Last updated: September 5, 2026

This policy explains Sellife's voluntary return terms and the statutory rights that may apply to consumers. Mandatory rights in a customer's country are not limited by this policy.

30-Day Voluntary Return Window

Eligible products may be returned within 30 days from confirmed delivery. For a standard voluntary customer-requested return, the product must generally be unused, unassembled, uninstalled, complete with included parts and accessories, in resalable condition and in its original packaging, unless a mandatory law provides otherwise.

United States and Other Non-EU Customer-Requested Returns

For approved buyer-remorse returns, such as a change of mind or ordering the wrong product, the customer is responsible for return shipping and a 20% restocking fee may apply where permitted by law. The standard restocking fee does not apply to approved damaged, defective, incorrect or Sellife-error claims.

European Union: 14-Day Right of Withdrawal

If you are an EU consumer and the statutory right of withdrawal applies to your purchase, you may notify Sellife that you are withdrawing from the purchase within 14 calendar days after you, or a person designated by you, receives the goods, without giving a reason.

To exercise this right, email contact@sellife.com with your order number and a clear statement that you wish to withdraw. Follow the authorized return instructions we provide and return the goods within the period required by applicable law.

No 20% restocking fee applies to a valid EU statutory withdrawal. You may be responsible for the direct cost of returning the goods if that responsibility was disclosed before purchase. For goods that cannot normally be returned by post, required return-cost information or an estimate must be available before purchase. Sellife will not activate EU sales for a product until the applicable delivery and oversized-return information needed for the offer is available.

For a valid EU withdrawal, Sellife will refund payments required by applicable law, including the cost of the least expensive standard delivery option offered for the order. Extra costs resulting from a more expensive delivery option selected by the customer are not required to be refunded. Where applicable law permits, reimbursement may be withheld until the goods are received back or evidence of return is provided.

The customer is responsible only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by applicable law. Statutory exceptions to the right of withdrawal apply where required by law.

Damaged, Defective, Incorrect or Incomplete Products

Please inspect your order promptly. Report visible shipping damage, missing essential parts, defects or an incorrect product as soon as possible, preferably within 48 hours of delivery, so evidence can be preserved and carrier or supplier claims can be handled efficiently. This 48-hour request does not reduce any mandatory statutory rights.

Please provide your order number, a description of the issue and clear photographs or video where relevant. Depending on the issue and applicable law, an available resolution may include replacement parts, repair, replacement, price reduction, authorized return or refund.

European Union Legal Guarantee

EU consumers retain the statutory legal guarantee for goods that are faulty or do not conform to the contract. The minimum legal-guarantee period is generally two years from delivery under EU rules, subject to the mandatory national rules applicable to the purchase. These rights are separate from the 14-day withdrawal right and from Sellife's voluntary 30-day return policy.

Starting a Return

Before sending merchandise back, contact contact@sellife.com. Our team will review the request and provide the authorized return location and instructions. Do not send merchandise to our Lansing business address unless Sellife specifically provides that address for the return.

Return Packaging and Shipping

Products should be securely packaged to prevent return-transit damage. When the customer is responsible for transportation, use a trackable and appropriately insured service. Large products may require freight return shipping. Any customer-paid return cost remains subject to applicable consumer law and the information supplied before purchase.

Refund Processing

Approved refunds are issued to the original payment method unless applicable law permits and the customer agrees to another method. Sellife generally processes voluntary-return refunds promptly after the item is received and inspected, while any mandatory statutory refund deadline remains controlling. Your financial institution may require additional time to display the refund.

Exchanges and Cancellations

Sellife does not guarantee direct exchanges. If a different product is required, an eligible item may be returned and a new order placed separately. Contact us as soon as possible for an order cancellation. Operational cancellation is normally possible only before processing or shipment, without limiting statutory cancellation or withdrawal rights.

Contact

Email: contact@sellife.com
Phone: +1 (517) 261-4253